Unified request intake
Capture service requests and business correspondence in a consistent, searchable workspace.
TGI PRODUCT / SERVICE DESK / 01
Secure enterprise workflow
EVERY REQUEST. ONE SECURE FLOW.
TGI Service Desk brings requests, correspondence, approvals and delivery into one controlled workspace—so teams can move faster without losing context, ownership or security.
Microsoft connectedMobile readyAudit friendly
SERVICE DESKOperations overview
Open requests184
Awaiting approval18
Resolved today42
IDRequestOwnerStatus
SD-1458Security access reviewIdentity teamApproved
SD-1457Infrastructure changeOperationsApproval
SD-1456Customer requestService teamIn progress
SD-1455Vendor assessmentSecurityResolved
9:41● ᯤ ▰
Approvals•••
NEEDS YOUR ATTENTION
Security access review#SD-1458
Ready for approval
3/4
Infrastructure change#SD-1457
Security review
2/3
SEE HOW IT WORKS
01One workspace
Requests, decisions and communication stay together.
02Clear ownership
Every item has a responsible person and a visible next step.
03Faster decisions
Approvals move securely across desktop and mobile.
04Full traceability
A complete history supports oversight and accountability.
01 — BUILT FOR THE WAY WORK MOVES
LESS FRICTION.
MORE CONTROL.
Give every request a structured path from intake to resolution while keeping people, data and decisions connected.
Configurable workflows
Turn internal processes into clear stages with ownership, routing and accountable handoffs.
Fast approvals
Bring the right reviewers into the process and make every decision visible and attributable.
Operational visibility
See workload, status and bottlenecks at a glance without chasing updates across channels.
Smart notifications
Keep teams informed when attention is needed, while reducing unnecessary message noise.
Complete history
Preserve the request, its context and every important action from creation through closure.
02 — CONNECT TO YOUR DIGITAL WORKPLACE
INTEGRATED
BY DESIGN.
Service Desk fits the enterprise environment your teams already use, creating a connected layer for identity, communication and workflow.
Service DeskSECURE PRODUCT COREMicrosoft 365
Microsoft Entra ID
Microsoft Graph
Azure
Secure APIs
iOS App
Built to connect
Extend Service Desk through governed integrations instead of adding another isolated tool to your stack.
03 — MOBILE EXPERIENCE
KEEP WORK
MOVING.
TGI Service Desk gives decision-makers a focused mobile experience for the moments that cannot wait for a return to the desk.
- Review the full contextSee the request, documents and decision path in one place.
- Approve with confidenceTake action from a clear, security-conscious mobile flow.
- Stay informedReceive timely updates when a request needs attention.
SERVICE DESKGood morning, Alex6 items need your attention
TO REVIEW06
RESOLVED24
ACCESS / HIGH PRIORITYExternal workspace access
Requested by Operations · 8 min ago
Review request↗
CHANGE REQUESTProduction maintenance
Requested by Infrastructure
Approval recordedComplete audit history
Identity verifiedMicrosoft Entra ID
04 — SECURITY IS THE FOUNDATION
CONTROL WITHOUT
COMPROMISE.
Service Desk is designed around enterprise identity, controlled access and traceable action—not security added as an afterthought.
IDENTITY
Know who is acting
Align access with enterprise identity and the responsibilities of each user.
AUTHORIZATION
Control what they can do
Keep sensitive workflows and information within the right operational boundaries.
TRACEABILITY
Preserve what happened
Maintain a clear record of requests, decisions, ownership and status changes.
RESILIENCE
Build for dependable operation
Use a cloud-ready architecture designed for the realities of enterprise work.
TGI SERVICE DESK / PRODUCT 01
MAKE EVERY
REQUEST COUNT.
See how TGI Service Desk can bring secure structure, speed and visibility to your organization.
Request a demo↗